Warranty Policy
Understand warranty coverage, claim requirements and the support process for products purchased from One Chip Computers.
Warranty Coverage
Most products sold by One Chip Computers come with a limited warranty of up to 12 months (1 year) from the original date of purchase. Warranty availability and duration may vary by product.
- A valid invoice or receipt is required.
- Warranty covers manufacturing and material defects under normal and intended use.
- Some products, including selected accessories or power banks, may be sold without warranty. Always check the individual product page or purchase information.
What Is Covered
Warranty generally covers:
- Manufacturing defects
- Material defects
- Workmanship or assembly issues
- Functional failure caused by a manufacturing fault
What Is NOT Covered
Warranty does not cover:
- Misuse or accidental damage
- Drops or physical damage
- Liquid exposure
- Power-related damage
- Unauthorized repairs or modifications
- Normal wear and tear
- Improper installation or maintenance
- Tampered or missing serial numbers
- Claims without valid proof of purchase
- Environmental damage such as excessive heat, moisture or dust
- Consumable components such as batteries, unless applicable warranty terms cover a manufacturing defect
How to Claim Warranty
Follow these simple steps to process your warranty claim:
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Contact Support
Contact One Chip Computers through the available support channels.
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Provide Details
Share the following information:
- Invoice / receipt
- Product model
- Description of the issue
- Clear images / videos (where applicable)
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Product Inspection
If required, the product may need to be sent for inspection to determine the cause of the issue.
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Resolution
After inspection, an approved claim may result in:
- Repair
- Replacement (same/equivalent model)
- Suitable alternative or store credit (where applicable)
Important Warranty Terms
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Original Purchaser
Warranty applies to the original purchaser.
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Limited Claim
Every warranty claim is subject to inspection and approval.
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Original Warranty Period
A repaired or replaced product continues under the applicable original warranty period.
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Final Assessment
Warranty validity is determined after product inspection according to the applicable warranty terms.
Warranty Shipping & Inspection
If a product needs to be sent for warranty inspection, shipping charges may apply and may be the customer's responsibility unless otherwise stated.
Product-Specific Warranty
Warranty coverage, duration and conditions may vary by product. Please check the individual product page or your invoice before making a warranty claim.
Need Help With Your Warranty?
Our support team can help you understand the warranty process and the information required for your claim.