Return & Refund Policy
At One Chip Computers, we aim to provide genuine, high-quality products and a smooth shopping experience. If you have an issue with your order, please review the policy below.
Returns are accepted only if the product is received damaged, defective, incorrect, or materially different from the product ordered.
A return request must be submitted within 7 days of receiving the order.
To be eligible for a return, the product must be:
- Unused and in its original condition
- In the original packaging
- Complete with all accessories, manuals, cables and included items
- Accompanied by the original order/invoice details
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Order number
- Clear photos/videos of the product
- Photos of the packaging, if applicable
Our team will review the issue and guide you through the return process.
Returns due to change of mind, personal preference, or ordering the wrong product may not be accepted, especially for opened or used products.
Some products are covered by a manufacturer or brand warranty. Warranty claims may be handled according to the respective brand's warranty terms and conditions.
Once the returned product has been received and inspected, we will confirm whether the return is approved.
If approved, the applicable refund will be processed through the appropriate payment method.
Delivery or return shipping charges may apply depending on the reason for the return. If the issue is confirmed to be due to an incorrect, damaged, or defective product supplied by us, we will guide you regarding the applicable shipping arrangements.
A return may not be accepted if:
- The product has been used, damaged, modified, or misused
- Original packaging or accessories are missing
- The product has physical damage caused after delivery
- The return request is made outside the applicable return period
- The issue is caused by incorrect installation, compatibility, or misuse
To request a return, please contact One Chip Computers with your order number and details of the issue. Our support team will review your request and provide the next steps.
Note: Return eligibility may vary depending on the product, brand, warranty terms, and nature of the issue.