Warranty Policy – One Chip Computers
At One Chip Computers, we value your privacy and are committed to protecting At onechip.com.pk, we take pride in delivering reliable technology products and ensuring a smooth customer experience. This Warranty Policy outlines the terms under which our products are protected against manufacturing and material defects.your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Warranty Coverage
- Most products sold by One Chip Computers come with a limited warranty of up to 12 months (1 year) from the original date of purchase.
- The warranty is valid only when supported by a valid invoice or receipt.
- This warranty ensures that the product is free from defects in materials and workmanship under normal and intended use.
- Important Note: Some items (such as power banks or selected accessories) may be sold without warranty. Please confirm warranty availability on the product page or at the time of purchase.
2. What Is Covered
This warranty covers:
- Manufacturing defects or faults
- Failure due to poor material quality
- Workmanship or assembly issues affecting functionality
3. What Is Not Covered
The warranty will not apply in the following situations:
- Damage caused by misuse, accidents, drops, liquid exposure, or power issues
- Unauthorized repairs or modifications
- Normal wear and tear (scratches, fading, gradual performance decline)
- Improper installation, handling, or maintenance
- Products with tampered or missing serial numbers
- Claims without valid proof of purchase
- Environmental damage (heat, moisture, dust, etc.)
- Consumable components (e.g., batteries) unless defective due to manufacturing
4. Warranty Claim Process
To initiate a warranty claim, please follow these steps:
Step 1: Contact Support
Reach out to our team with your issue:
Share the following:
Reach out to our team with your issue:
- 📧 Email: info@onechip.com.pk
- 📞 Phone/WhatsApp: 0313-7014019
Share the following:
- Proof of purchase (invoice/receipt)
- Product model and issue description
- Clear images or videos showing the defect
- If required, you will be asked to ship the product to our service center
- Shipping charges may apply (customer responsibility unless otherwise stated)
- Our technical team will evaluate the product
- If approved under warranty, we will:
- Repair the product, OR
- Replace it with the same or equivalent model
- If repair or replacement is not possible, a suitable alternative or store credit may be offered
5. Important Terms
- Non-Transferable: Warranty applies only to the original purchaser
- Limited Claim: Warranty claims are subject to approval after inspection
- Replacement Policy: Repaired or replaced products will continue under the original warranty period and will not receive a new warranty
- Final Decision: One Chip Computers reserves the right to determine whether a claim is valid under warranty terms
6. Contact & Support
For warranty claims or product assistance:
- 🌐 Website: www.onechip.com.pk
- 📧 Email: info@onechip.com.pk
- 📞 Phone/WhatsApp: 0313-7014019